Visitors Information
We're committed to maintaining an open, welcoming environment on our campuses, and we make every effort to accommodate visits to our patients.
Visitors Guidelines
Effective November 1, 2024 through March 31, 2025
Thank you for allowing El Camino Health to care for you and your loved ones. Safety remains our highest priority. By order of the Santa Clara County Public Health Department, masking is required for all patients, visitors and staff from November 1, 2024 through March 31, 2025 during the winter respiratory virus season. Hospital masks are available throughout the facility.
Additionally, visitors must be healthy without any of the symptoms listed below, and must follow our Hospital Visitor Guidelines. Thank you for helping us keep you, our patients and our staff safe.
| Individual may not enter if: | Hospital Visitor Guidelines: (Visiting hours by department listed below) |
|---|---|
|
|
| Visiting Hours and Guidelines by Department: Visitors / support person(s) must wear mask at all times — including patient room — and follow visitor guidelines. | ||
| Inpatient Units | 8 a.m. – 8 p.m. | Two (2) support persons at a time. Must be 14 years old or older; visitors 14-17 years old must be supervised. |
| Critical Care and Intensive Care Units (CCU/ICU) | 9 a.m. - 1 p.m. 4 p.m. - 8 p.m. | Two (2) support persons at a time. Must be 14 years old or older; visitors 14-17 years old must be supervised. |
| Pediatrics | Open hours | Two (2) support persons at a time. Must be 14 years old or older; visitors 14-17 years old must be supervised. |
| Labor & Delivery | Open hours | Two (2) support persons at a time (in addition to partner). No sibling(s) under 14 years old allowed. Sibling(s) 14-17 years old permitted only if they have non-patient adult supervision and only during visiting hours of 8 a.m. – 8 p.m. |
| Postpartum Unit | 8 a.m. - 8 p.m. | Two (2) support persons at a time (in addition to partner). Sibling(s) of any age are allowed. Sibling(s) permitted only if they have non-patient adult supervision and only during visiting hours. Other restrictions may apply — please see Postpartum Unit Visitor Guidelines for details. |
| NICU | Open hours | Two (2) support persons at a time; one must include banded parent |
| El Camino Health Perinatal Diagnostic Center (PDC) Suite 500 | During scheduled appointment | One (1) support person for adult patient; Some exceptions may apply, contact clinic for details. |
| Surgery Department | Open hours | Mountain View: Two (2) support persons allowed. Los Gatos: One (1) support person allowed. Must be 14 years old or older; visitors 14-17 years old must be supervised. |
| Emergency Department | Open hours | Two (2) support persons allowed; must be 18+ years old (subject to change based on volume) |
| El Camino Health Outpatient Services | During scheduled appointment | One (1) support person allowed for adult patient. Two (2) support persons for minor patient. |
| Mental Health Inpatient | 11:30 a.m. – 12:30 p.m. 4:30 p.m. – 6:30 p.m. | Two (2) support persons allowed. Other restrictions may apply, contact department for details. |
| Mental Health Outpatient | During scheduled appointment | Two (2) support persons allowed. |
| Cancer Center | During scheduled appointment | One (1) support person allowed. |
| Inpatient Rehab | 8 a.m. – 8 p.m. | Two (2) support persons at a time. Must be 14 years old or older; visitors 14-17 years old must be supervised. |
| Exception to Above Visitor Guidelines Include: | ||
| End of Life | Open hours with Assistant Hospital Manager guidance | Three (3) persons at a time, exceptions available upon request |
| COVID-19 Positive Patients | Certain restrictions and guidelines apply. Please see COVID-19 Positive Visitor Guidelines for details. | |
| Patient on Isolation Precautions | Please check with nursing staff regarding guidelines. Age restrictions may apply. | |
We value you and the trust you have placed in us to keep our patients, families and staff safe. Thank you for your cooperation.
